Terms and Condition


URBANCRAF FASHION RETAIL referred as Urbancraf, office at Atri Green Valley, Block 3, 1E, 456, Dwarir Rd, Chowhati Battola Bazar, Rajpur, Kolkata, West Bengal, 700151 maintains internet portal www.urbancraf.com. On Urbancraf customers will be offered goods. The offering on this site is only directed at end users of legal age(21yrs+). Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via Urbancraf as well as all general business relationships between Urbancraf and its customers. Urbancraf does not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays. No Delivery from Urbancraf Office will be made on Saturday & Sunday and other statutory holidays.


We ensure that we do everything with love & affection for our products.

USE OF UrbanCraf

  • As part of the registration as a customer of Urbancraf you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on Urbancraf, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties. Urbancraf reserves the right to refuse registration without giving reasons.
  • You indemnify Urbancraf completely of any claim by third parties on first demand. By transmitting the contents to Urbancraf, you grant Urbancraf all exclusive rights of use over time, space and content without restriction, including transfer to a third party, which Urbancraf requires for publication and dissemination, even in part, to Urbancraf. Urbancraf is entitled to store or release content, and reserves the right of cancellation, reduction, modification or correction of such content.
  • You may not use Urbancraf outside the intended frame to disrupt or manipulate particular technical processes. Interventions with the intention to seek unjustified advantage to the detriment of Urbancraf or other members will result in the immediate loss of the right to purchase on Urbancraf and the revocation of the customer’s account as a consequence.
  • You are only permitted to register and use one membership account at a time. Multiple registrations will be deleted by Urbancraf.
  • In the password protected area on Urbancraf you can access your recently shipped and/or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters. 
  • Urbancraf reserves the right to issue a warning, to terminate your membership or to modify or delete content you have submitted, if you violate any of the provisions of this Section 3. Any claims for damages by Urbancraf remain unaffected.


  • At the conclusion of contracts on Urbancraf your contractual partner is solely Urbancraf.
  • Urbancraf is operated in English; Urbancraf contracts are concluded exclusively in English.
  • By submitting an order by clicking “order or buy now” you make a binding contract offer. After submitting your order, you will receive a confirmation email from Urbancraf. The confirmation email does not constitute acceptance of the contract. The declaration of acceptance of the contract consists in the shipping of the goods. When ordering multiple items, the acceptance of the contract applies only to goods actually shipped.
  • In cases where prices are displayed incorrectly on Urbancraf due to technical errors, Urbancraf is entitled to action for nullification. The burden of proof regarding an error lies with Urbancraf. Payments already made will be refunded immediately.


  • For orders on Urbancraf the prices which are listed at the time of your order on the product page apply. These prices are inclusive of taxes.
  • For returns of products, contact the Urbancraf customer support via customercare@urbancraf.com.


Urbancraf reserves the right to exclude any payment methods for individual goods and to refer to the other payment methods.


  • Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.
  • Urbancraf ships according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products. Typical time of shipment is 2 to 3 weeks’ time after you order. Customers will be notified via email if there is delay due of unavailability of the products.
  • Urbancraf does not assume any sourcing risk especially with reference to a purchase by description.
  • In cases of force majeure, shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy or resource scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Urbancraf cannot be held responsible. Starting and ending point of such shipping impediments will be communicated immediately by Urbancraf.
  • Urbancraf reserves the right to cancel the contract should delivery fail three times through fault of customer. Payments already made will be refunded or store credit will be given depending on the scenario.
  • Urbancraf asks you to immediately inform the deliverer and Urbancraf as soon as possible about obvious transport damage. Doing so has no influence on your warranty rights, but will help Urbancraf to make its own claims against the supplier


Ownership of the goods is transferred to the member upon full payment.


Urbancraf is liable only for intent and gross negligence, unless there are fraudulently concealed damages, damages for loss of life, limb or health or damage arising from any infringement of essential contractual obligations. The same applies to violations by Urbancraf’s agents.


The satisfaction of our members is close to our hearts. Therefore, we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: customercare@urbancraf.com 


As part of your registration as a customer on Urbancraf you will be asked to provide personal data. This is data which is required by Urbancraf to process the contracts concluded on Urbancraf. All personal data is confidential and will be treated by Urbancraf in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions Urbancraf uses the latest encryption techniques through our payment gateways.


All rights to use imagery on Urbancraf lie with Urbancraf or our partners. The use of the material – in whatever form – is prohibited unless explicit permission from Urbancraf has been granted.


  • Should any provision of this agreement be legally void, this does not invalidate the whole contract. Instead, the invalid provision shall be replaced with an effective provision with the same economic purpose. The same applies to possible gaps in this contract.
  • Urbancraf reserves the right to amend these terms and conditions for future business. Excluded from this are unreasonable changes, especially pertaining to essential contract elements, such as the main benefits owed, which would be subject of a contract modification. Urbancraf will notify you of changes to the Terms and Conditions in timely fashion. Notification of changes will include a reference to the possibility and the period of objection and the significance or consequences of the omission of contradiction. If you do not contradict the validity of the amended Terms and Conditions within two weeks of the day following the receipt of the notification of change to you, the amended terms and conditions shall be deemed accepted by you.

Additional Assistance

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us at: customercare@urbancraf.com 

We will respond you within one weeks’ time after analyzing your complaint.