What is the general return policy on Urbancraf ?

We want to ensure you have a hassle-free shopping experience, where you can confidently make purchases. 
Urbancraf provides the 30 Day Money Back Guarantee. Following table shows the product specific return policy for Urbancraf.

Product specific return policy for Urbancraf Retail:

Category	Defective or Damaged	Other Reasons
Men’s Wear	30 Days Replacement/ Money Back Guarantee	30 Days Money Back Guarantee

What is the Urbancraf Return Policy?

If you have received a damaged item or it does not match the description provided by the Urbancraf, you can return it to the Urbancraf and get a replacement within 15 days of delivery at no extra cost.

Please contact us with your replacement request within 15 days from the date of delivery of the product. Once the Urbancraf accepts the return request, the item will be recalled, and a replacement will be shipped to you.

What is the 30 Days Replacement Guarantee?

If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost.

Please contact us with a replacement request within 30 days of delivery. The item will be recalled and a brand-new replacement will be shipped to you at no extra cost.

What is the 30 Days Exchange Policy?

In case of damaged or defective Urbancraf products, you can initiate a return for a replacement under the 30s Day Replacement Guarantee.

Please contact us with your exchange request within 30 days from the date of delivery. The original item will be recalled and an exchange will be shipped to you.

The product should be returned in its actual condition at the time of delivery. Please ensure that Urbancraf products are not used (other than trials). Retain original tags and accessories. Branded packaging should be returned in an undamaged condition with the product.

What are the conditions for initiating a return?

Damages due to misuse of product are not covered under the policy. Consumable items that have been used. Products with tampered or missing serial numbers are likewise ineligible.

‘Damage’ or ‘defect’ is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories.

Replacement can be for the entire product or part(s) of the product subject to availability of the same.

How do I return an item purchased on www.urbancraf.com?

To return an item purchased on www.urbancraf.com, please refer to the corresponding return policy of the Urbancraf. You can then contact us for initiating the return.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.

In order to cancel your order:

• Log into your Urbancraf account and go to the ‘My Accounts’ page.
• Select the Orders section under that page. It will show you all the Orders.
• Identify the Order you want to cancel and click on the corresponding ‘Cancel’ Button/Link to cancel that order.
• Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

Why do I see a disabled ‘Cancel’ button/link?

A disabled or invisible ‘Cancel’ button/link can mean the following things:

• The order has already been under processing by Urbancraf.
• The order has already been shipped by Urbancraf.
• The item has a quantity greater than one associated with it.
• The order is non-refundable.
• In any of the above cases, you can get in touch with our Customer Support for more information.

How long will it take to process my cancellation request?

Once you request the cancellation of your order, it will take us a maximum of 5 business days to cancel the order and initiate a refund. You will be notified of the same.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Urbancraf.

What are the modes of refund available after cancellation?

In order to confirm cancellation of your order, you need to indicate your refund preference.

• Following is the mode of refund:

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of your order, Urbancraf will complete the cancellation and initiate the refund, depending on your preference.

• Direct Contact For Cancellations and Returns Policy.

Write us to customercare@urbancraf.com with subject line Cancellations and Returns Policy or call on +919836441010 for more details about the Cancellations And Returns Policy.