We want to ensure you have a hassle-free shopping experience, where you can confidently make purchases.
Urbancraf provides the 30 Day Money Back Guarantee. Following table shows the product specific return policy for Urbancraf.
Category | Defective or Damaged | Other Reasons |
Men’s Wear | 30 Days Replacement/ Money Back Guarantee | 30 Days Money Back Guarantee |
If you have received a damaged item or it does not match the description provided by the Urbancraf, you can return it to the Urbancraf and get a replacement within 15 days of delivery at no extra cost.
Please contact us with your replacement request within 15 days from the date of delivery of the product. Once the Urbancraf accepts the return request, the item will be recalled, and a replacement will be shipped to you.
If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost.
Please contact us with a replacement request within 30 days of delivery. The item will be recalled and a brand-new replacement will be shipped to you at no extra cost.
In case of damaged or defective Urbancraf products, you can initiate a return for a replacement under the 30s Day Replacement Guarantee.
Please contact us with your exchange request within 30 days from the date of delivery. The original item will be recalled and an exchange will be shipped to you.
The product should be returned in its actual condition at the time of delivery. Please ensure that Urbancraf products are not used (other than trials). Retain original tags and accessories. Branded packaging should be returned in an undamaged condition with the product.
Damages due to misuse of product are not covered under the policy. Consumable items that have been used. Products with tampered or missing serial numbers are likewise ineligible.
‘Damage’ or ‘defect’ is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories.
Replacement can be for the entire product or part(s) of the product subject to availability of the same.
How do I return an item purchased on www.urbancraf.com?
To return an item purchased on www.urbancraf.com, please refer to the corresponding return policy of the Urbancraf. You can then contact us for initiating the return.
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.
In order to cancel your order:
A disabled or invisible ‘Cancel’ button/link can mean the following things:
Once you request the cancellation of your order, it will take us a maximum of 5 business days to cancel the order and initiate a refund. You will be notified of the same.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Urbancraf.
In order to confirm cancellation of your order, you need to indicate your refund preference.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of your order, Urbancraf will complete the cancellation and initiate the refund, depending on your preference.
Write us to customercare@urbancraf.com with subject line Cancellations and Returns Policy or call on +919836441010 for more details about the Cancellations And Returns Policy.